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建中读书 » Blog Archive » 人、技术、价值观:下一代图书馆技术的思考

人、技术、价值观:下一代图书馆技术的思考

Posted on 三月 6th, 2019 in 感悟 by jzwu

今年初,清华大学王馆长和窦副馆长问我能否参加3月底在清华召开的下一代图书馆系统的研讨会。我不是搞技术的,但我觉得还是有话要说的,因为这些年来我们对技术有某种说不出的感觉,要么是顶礼膜拜,要么成卢德分子。我遇到一位老编目员,他总觉得技术把我们的价值剥夺了。因此我想到了人、技术、价值观之间的关系,也想利用这个机会谈谈图书馆的技术观与技术路线的问题。
如果说图书馆是一个赋能器,那么图书馆员早就在从事为图书馆增值的工作了,比如做索引解题,做流通咨询等,但技术是以高效运行为目标的,并且一直在替代图书馆员的劳动。每一次技术改进,都或多或少地在削弱图书馆员的核心价值。尤其是到了SaaS(软件即服务)时代,当本地话语权越来越小的时候,图书馆员用武之地就更显得少而又少了。
我想,目前图书馆技术的最大缺陷,是缺乏对用户反馈、评价、互动的重视和对本地优势和专业技能的发挥。因此我认为,下一代图书馆技术要把体现增值功能、突出用户本位、适应事业发展放在重要位置,同时要加强系统的扩展性、安全性和个性化。图书馆要善用现代技术,有效地发挥自身在数字和网络环境下知识加值服务的能力,在技术革新与职业追求同步发展中,进一步提升图书馆服务用户、服务社会的水平。

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